What are futons made of?
Futons are primarily made of cotton or down. Cotton futons are crafted from natural materials, offering softness and excellent heat retention. Down futons are lightweight, warm, and highly breathable.
Which size futon should I choose?
We offer a variety of sizes, including Twin, Twin XL, Full, and Queen. Please select the size that best fits your bed or accommodates the number of people using it.
How should I care for my futon?
To extend the life of your futon, regularly air it out in the sunlight to remove moisture.
Are the futons made in Japan?
Yes, each futon is handcrafted by skilled artisans in Japan.
What is the difference between a Japanese futon and a mattress?
Japanese futons are traditional bedding options that are increasingly recognized as environmentally sustainable choices. In contrast, standard mattresses often use petroleum-based materials and chemicals, which can have significant environmental impacts during production and disposal.
The key features of Japanese futons include:
1. Use of Natural Materials
Japanese futons are made from 100% natural materials such as cotton and silk. These materials are gentle on the skin and environmentally friendly, aligning with the Sustainable Development Goals (SDGs), such as “Responsible Consumption and Production” (Goal 12) and “Climate Action” (Goal 13).
2. Durability and Reparability
Futons can be refreshed and restructured through a process called “cotton beating,” allowing them to be reused for many years. This reduces waste and optimizes resource usage, contributing to SDGs like “Sustainable Cities and Communities” (Goal 11) and “Life on Land” (Goal 15).
3. Foldable and Easy to Store
Japanese futons can be folded compactly, making them easy to carry and store. This flexibility allows better utilization of living spaces and helps maintain an efficient and organized home environment.
4. Support for Local Economies
Many futons are handmade by skilled artisans, preserving traditional techniques and supporting regional economies. This contributes to “Decent Work and Economic Growth” (Goal 8).
Japanese futons not only offer a comfortable sleep experience but also help reduce environmental impacts and address global challenges. They are an excellent choice for those pursuing a sustainable lifestyle.
Do you offer international shipping?
Yes, we can ship to destinations outside Japan. However, shipping methods and fees vary by region, so please review the details during checkout. Please note that we currently do not ship to certain regions, including Russia, Brazil, and EU countries. Thank you for your understanding.
How long does it take for my order to arrive?
Orders are typically shipped within 5–7 business days after purchase. Delivery times vary depending on your country or region, but it usually takes about 5–10 days to arrive.
Is installment payment available?
Currently, Etsy does not offer an installment payment option. We kindly ask for full payment at the time of purchase.
What payment methods are available?
On Etsy, you can use various payment methods, including credit cards (Mastercard, VISA, American Express), PayPal, and Google Pay. Please note that availability may vary depending on your region and currency. For more details, please refer to this link: https://x.gd/dm0ZF.
Can I receive my order in Japan?
We can deliver your order to your hotel during your visit to Japan. In this case, please set the region to Japan when placing your order and provide the hotel address and your stay dates separately. The packing size for one futon is 39×10 inches. If you prefer more compact packaging, we can compress the futon. However, please note that compression may reduce the thickness of the futon upon delivery.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to check the delivery status on the following website: https://tracking.sagawa-sgx.com/sgx/trackeng.asp
I haven't received a response after placing my order. What should I do?
We typically send a reply within 2 business days after receiving an order. Please check your inbox and spam folder to ensure you haven't missed our email.
During Japanese public holidays or extended breaks, there may be delays in our response. If more than 4 days have passed since your order and you still haven't received a reply, please contact us directly.
fuji.futon.factory@gmail.com
Will customs duties apply? If so, how much will they be?
Our company charges only for the product price and shipping fees; customs duties and import taxes are not included. Depending on your country, customs duties or import taxes may apply upon the arrival of your order. Tax rates vary by country and region and are subject to frequent changes, so please contact your local customs office for detailed information. As a reference, in the United States, imported goods valued at $800 or less were exempt from customs duties as of 2024. However, as of January 2025, discussions are ongoing regarding potential restrictions on this exemption. For the latest details, please refer to updates from the U.S. Customs and Border Protection (CBP).
Will I be charged import taxes?
Import taxes or other duties may apply depending on the customs regulations of the destination country. For more details or inquiries about payment methods, please contact your local post office or customs office.
What shipping method do you use?
We use EMS services in partnership with Japanese delivery carriers.
Can I specify the delivery date and time?
Unfortunately, we cannot accept specific delivery date and time requests. Due to the nature of international shipping, delivery schedules are subject to local postal conditions and customs procedures, making exact timing difficult to guarantee.
Is gift wrapping available?
Unfortunately, we do not offer gift wrapping.
Can I change the address after placing an order?
If you need to change the address after placing an order, please contact us immediately. We can make changes as long as the item has not yet been shipped. However, please note that we cannot modify the address after the order has been dispatched.
Can I send the item directly to someone else as a gift?
Yes, it is possible. Please provide the recipient's shipping address when placing your order.
Can I visit the factory?
As of 2025, factory visits are not available.
Can I become a business partner to sell futons in my country?
Please provide your company's details by filling out the required information in the inquiry form. Based on the information provided, we will discuss the possibility of a business partnership with you.
Can I order Japanese-made products that are not listed on Etsy?
Yes, we can accept orders for Livearth products. Please provide detailed information in your inquiry.
Can I return or exchange a product?
As a general rule, we do not accept returns. However, if there is an issue with the product, please contact us within 7 days of receiving it. For example, if the product arrives on April 1st, the deadline for contacting us would be April 7th. We regret that we cannot process requests made after the 7-day period. Once we receive your inquiry, we will respond via email within 2 business days. Please complete the return process within the timeframe specified in our email. Returns outside this timeframe cannot be accepted. When returning a product, it must be in its original condition and packaging as received. Additionally, a receipt or proof of purchase is required, so please ensure you keep these documents.
Non-Returnable or Non-Exchangeable Items
We cannot accept returns or exchanges for the following: ・Items for which the return request or return shipment exceeds the specified deadlines ・Items returned without submitting a return request ・Used, altered, washed, or dry-cleaned items (including those deemed "not unused" based on our standards) ・Items missing or with damaged accessories, labels, tags, or packaging materials (e.g., cardboard boxes) ・Items with damage, scratches, stains, or odors caused while in the customer's possession (e.g., animal hair, fibers, dust, or odors) ・Items determined by us to be intended for resale
Shipping Costs for Returns or Exchanges
The shipping cost for returning a product is the responsibility of the customer. Please note that the shipping fee paid at the time of purchase is non-refundable. If you are eligible for a refund, the return shipping cost will be deducted from the refund amount.
